Most of our customers will only need to go through the web-based sign up process in order to register and order the Chip & PIN device. Within a few minutes, a successful registrant receives a confirmation email. Assuming successful registration and confirmation of payment, the reader is shipped within a few days and is immediately enabled to do transactions. In some cases, we may also need to ask for some documents as further proof of identity. If this is the case, it is to ensure for security and legal reasons that we can fully confirm an applicant’s details. In order to activate the funds settlement process and to ensure we transmit our customers’ funds accurately, we will verify your bank account details by depositing a small amount of money into your bank account in which you must verify online. In some cases, we may request a document confirming your bank account details.
How do I verify my bank account?
When you log into your payleven account for the first time, you will receive a prompt to enter the details of the bank account to which you want payleven to settle your funds. Once these details have been entered and confirmed, a new field pops up in which you will be requested to enter your unique descriptor code. Simultaneously payleven will transfer a random amount between GBP0,- and GBP2,- to your account, that carries this unique descriptor code. After receiving the transfer from payleven, you must log into your payleven account again and enter the unique descriptor as well as the random amount. Following this your bank account is verified.
What does the descriptor code look like?
The descriptor is a 10-digit code that is generated by payleven using a mathematical algorithm. The descriptor can be found in the transfer that payleven will settle to your bank account.
What happens if I enter the wrong code?
Your bank account will not be verified until you have entered the right code. If you enter the wrong code, you will get an immediate notification that this code is incorrect. In addition, you will be given the chance to correct any possible typing errors and to re-check the code.
Can I use a bank account other than my own personal/business account?
No, entering a bank account other than your own personal bank account (sole proprietors) or the company’s business bank account is not allowed. Our risk department will verify bank account details and your payleven account will be closed if a bank account other than your own is provided.
Can I change my bank account at a future point in time?
Yes. In order to change your bank account you will need to contact our customer service department and provide them with a bank statement of the bank account into which you wish payleven to settle your funds. To ensure that your request for a bank account change is processed correctly you must inform payleven 7 days prior to your bank account change and make sure that the new account is operational at the date of request. Payleven will not be responsible for any charges from your bank due to settlement transfers to an inactive account.
Do I need to transfer the funds back to payleven?
No, the funds do not have to be transferred back to payleven and will not be charged on your first invoice. The funds can be considered as a business gift and token of goodwill.
The Chip & PIN card reader reads the EMV chip of the credit or debit card and then the transaction is confirmed by the customer entering their personal identification number (PIN). This differs from the traditional Swipe & Sign card readers, which read the magnetic strip on the back of a customer’s credit card and requires a signature to complete the transaction. Using Chip & PIN increases the security against false claims and decreases the threat of card fraud. Compliant with card schemes’ highest standards of security, with Chip & PIN, you will be able to accept a wider range of cards to include MasterCard, VISA, Maestro, V PAY and American Express.
payleven is currently available in Germany, United Kingdom, the Netherlands, Italy, Poland, Austria, Belgium, Spain, France and Brazil. payleven will also be available in more countries soon. You can only use payleven in the country you are registered in.
If you did not receive your card reader, please contact our customer service by telephone at +44 (0) 20 7112 8211 or send an email to email@example.com. We will then send a new device as soon as possible. However, please be aware that the Chip & PIN device will only be shipped once payment is received and your identification documents have been fully processed.
The Chip & PIN card reader accepts Visa, V Pay, MasterCard and Maestro Debit and Credit cards as well as American Express.
It takes on average 4-7 business days from the moment you take a payment from your client to receive it on your bank account. We pay out all the funds we have received the following business day and this will show up on your bank account within a couple of business days.
Although we pay out money as soon as we receive it, American Express payments can sometimes take longer than an average transaction to reach your bank account; this is dependent on your bank.
In the secure merchant log-in portal (on the payleven website), you can see an overview of your transactions to include transaction details. Alternatively, you can see the transaction history within the payleven app. To log-in to the merchant portal, select the Login button on the top right hand side of your screen and enter in your email address and password to gain acces to your merchant portal.
Yes, you can easily send your customers receipts via email or with certain desktop and mobile printer models. Email receipts are optional and can be easily done through the application by entering the customers email address after processing the transaction. The receipt is designed for an A4 page and can also be printed from email using a standard printer. You can also equip yourself with a stationary or mobile printer that allows you to print a paper receipt right from the app. You can purchase a Bixolon SPP-R200IIiK/BEG mobile printer direct from payleven with your Chip & PIN device or when you have an account in your payleven logged in area. The payleven app also supports Star Micronics SM-S220i mobile printer and the Epson TM-T88V with UB-R03 desktop printer.
For instructions, please click here.
When a transaction is completed, a view is prompted on the App where it is possible to print a receipt or send a receipt via email. Simply press the printer icon on the bottom right to print the paper receipt.
From 2.75% to only 1.50% of the transaction value, depending on the amount you process each month. At payleven there are no monthly fees and you can download the app for free.
payleven’s flexible pricing is quite simple. The more you sell, the less you pay. We calculate the total transaction fees based on your monthly sales and then we apply the appropriate rate, starting at 2.75% and dropping to as little as 1.50% per transaction. The flexible rate applies to all payleven accounts registered in the UK and covers all card payments accepted via Visa/VPay/Mastercard/Maestro cards.
Flexible pricing is already enabled for your account. On card transactions, the standard 2.75% will be taken out of all card payments. At the end of each month we will calculate your total fees for that month and send you a cashback based on your total card payment volume. The first tier level kicks in when your monthly card payment volume exceeds £2,500. For example, a business taking £3,000 in card payments during one month will have an ultimate rate of 2.25%, saving them £15. A business that processes £10,000 in monthly sales, will get a rate of 1.5%, saving £125.
You can check your monthly payment volume within the app or the merchant login area on our website. The standard 2.75% will be taken out of all card payments first. You will receive a monthly invoice stating the standard 2.75% transaction fees. Within the first two weeks of the month, we will be issue a credit note and deposit a cashback to your regular bank account. Please note: remittence of the cashback deposit will be Payleven Ltd. The flexible rate applies to all Visa/VPay/Mastercard/Maestro cards.
We've created a simple slider to calculate your flexible rate. Visit our Cost page to check out your effective rate based on your expected monthly sales.
American Express transactions are exempt from the payleven flexi-pricing scheme, so all payments made by American Express cardholders will be charged at a standard rate of 2.75% per transcation, and will not be included in the total card payment volume transaction.
payleven is compatible with all Apple devices running on iOS 7.0 or higher and most Android devices running version 4.0.3 or higher which support both bluetooth and GPS.
Yes. To perform a test transaction, follow the standard instructions to initiate a transaction. Once you have been prompted with the amount on the card reader, after you have inserted a card, the system system has successfully connected. At this stage of the transaction do not confirm but rather abort the process. In this way, the transaction will not be recognized and the card will not be charged. Before using payleven, we recommend that you perform a test transaction to get a feeling for the technology and the process.
payleven is just as secure as common card payment methods, complying with the same standards and regulations of the payment industry. Our transaction partners meet all relevant security requirements and are compliant with the most stringent security standards. All data that is transmitted is encrypted and comprehensive fraud protection is provided. Please do not hesitate to call us for more information.
With payleven, there is no contract, fixed or minimum sale amount. Therefore, you can maintain an inactive account indefinitely. However, if you still wish to close your payleven account, please contact firstname.lastname@example.org and request for your account to be closed.
There are a few rules that you should be aware of when using payleven:
Do submit the full amount of the invoiced goods/service as one transaction. It's not possible to split a transaction up.
Do ensure that when you require a signature it is a sufficiently close match to the payment card presented to you.
Don't lend your device to friends or use it outside of the course of your business, to which it is registered.
Don't buy or sell a payleven card reader on ebay. Once a device is linked to an account it cannot be used by another, this would compromise the security of the device as a financial data transmitter.
Don't give cashback from taking a payment with payleven.
How the device is “paired” to your smart phone or tablet will depend on the type of device you have. Please click here – Connecting the card reader to your Smartphone or Tablet – for instructions.
Chip & PIN is the most secure payment process on the market and as a result allows the acceptance of more credit card types than the usual magnetic stripe readers.
The price of the Chip & PIN card reader is a one-off hardware cost; please check the landing page of our website for the latest deal. There are no monthly fees or recurring costs. The transaction charges are a fee of 2.75%-1.50% per transaction.
No, there are no additional or monthly costs, only the one time card reader payment and a pay a per transaction charge starting at 2.75% to 1.50% per transaction.
For small quantities of less than 10 card readers, we do not offer any discount. However should you be interested in a larger cooperation with us, please email us at the following address: email@example.com
The payleven Chip & PIN card reader accepts all cards with a VISA, VPay, MasterCard, Maestro and American Express logo.
When you order the card reader from our website, your account is ready to be used as soon as you receive your card reader via post. When you buy the card reader from any of our retails partners, we will send you an email notification as soon as your account has been approved.
It takes on average 4.-7 business days from the moment you take a payment from your client to receive it on your bank account. We pay out all the funds we have received the following business day and this will show up on your bank account within a couple of business days. The transfer will show as coming from Adyen Client Services; our acquiring bank.
The transaction limit for any business account is £10,000 per single transaction.
payleven works with all Apple devices running on iOS 7.0 or higher and most of the Android smartphones/ tablets running version 4.0 or higher. The best way to find out if your device is compatible with payleven is to try and download the application from the App Store/ Google Play. Please note that we do not currently support Blackberry phones or phones running on Windows.
If you bought the card reader from our website, it will be posted out to you as soon as your account is approved with us. We will also send you an email notification as soon as this is done. It then takes about 3-4 business days to arrive.
If you would like to use payleven abroad, please send us a quick email about when/ where and why you would like to use payleven and we will be in touch with you.
You will not be charged more for a refund. All the payments are charged the standard transaction rate, if you refund a client their money, you will not be refunded the transaction fee (2.75%-1.50%) already taken.
If you think your bank has charged you a bank fee, please get in contact with us and send through a bank statement showing how much you have been charged. We will then be able to refund you any extra fees you have been charged.
You can print out physical receipts via the app using a Bluetooth printer. These can be bought online. The printers that we currently support are: Star Micronics SM-S220i, Epson TM-T88V with UB-R03, Bixolon SPP-R200IIiK/BEG (can also be bought from our website together with your card reader).
We will be rolling out cardholder not present functionality very shortly. Please keep an eye on our website.
It is not possible to re-sell a payleven device once it has been linked to an account. Having a card reader linked to more than one account would compromise the security of the device as a financial data transmitter. Consequently it is also not recommended to purchase a payleven device from eBay.
No, neither the Chip & PIN reader nor the payleven application store any sensitive data. All sensitive data is encrypted and stored in a safe and compliant environment. Therefore a lost Chip & PIN device is not a security risk to the merchant or the customer.
Yes. The card reader is not bound to any specific smart device. Therefore, you can use the Chip & PIN card reader with all of your compatible smart phones or tablets; provided you have the correct App installed on each smartphone/tablet and have ‘paired’ it to the card reader. Please note however, for your security, the Chip & PIN card reader will not function with other accounts, only the account provided to you at time of registration.
New Card Readers
Used Card Readers:
If you have any questions about our return policy, please, email us at firstname.lastname@example.org or call us at +44 (0) 20 7112 8211 .